Group Call Pickup in Lync Server

Microsoft recently added a new feature that many clients have asked me about, group call pickup. This functionality gives a user the capability to pick up a call originally destined for another user. Instead of only going to one person, the software can redirect the call to a user that is available. It helps reduced unanswered calls and voicemails within an office. Until now, Microsoft did not offer this option. It was the one feature users missed most after a migration to Lync environment.

With the recent upgrade release to Lync Server 2013 CU1, it is possible to do a Group Call Pickup feature. The Group Call Pickup is a server-side feature and it is connected with Call Park Service. The number within the Call Park Orbit Range is assigned to the Call Pickup Groups.

Prerequisites:

  • Lync Server 2013 with at least CU1 installed (Enterprise Voice should be configured)
  • Lync Server 2013 Resource Kit (You need SEFAUtil. Click here to see how to install it.)

Group Call Pickup should be configured the same way Call Park Obit is configured. I recommend to use extension numbers with # in front of it. In this case, everyone know what number to use to pick up the call. In this case I will use extensions from 1000 through 1999

Open Lync Management Shell with Admin rights and create Call Park Orbit:

New-CsCallParkOrbit -Identity “GCPParkOrbit” -Type GroupPickup -NumberRangeStart “#1000” -NumberRangeEnd “#1999” -CallParkService “lyncpool.domain.local”

Now we can assign number form Group Call Pickup Park Orbit to a user. Open command prompt with administrator privileges. Browse to “C:\Program Files\Microsoft Lync Server 2013\ResKit” directory. The following is an example how to setup Group Pickup for user with SIP address user@.domain.com using #1000 number.

SEFAUtil.exe user@domain.com /server:lyncpool.domain.local /enablegrouppickup:”#1000″

You can test it. Call the user and dial Group Pickup Number (In this case #1000) from another phone.

Note: Call Group Pickup feature has some limitations. It will not work with:

  • Response Group calls
  • Team calls
  • Delegated calls
  • Simultaneously Ring calls

The feature does take some configuration, but it not an overly complicated process. This is long awaited feature and we are happy that we can offer it now to our clients.

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